IMDA raises 'grave concerns' over service lapses by SingPost, will take firm action
SINGAPORE: The Info-communications Media Development Authority (IMDA) on Tuesday (Jan 29) said it is investigating the incident of mail which was found discarded in a rubbish bin in Ang Mo Kio.
"We are investigating the incident of postal articles being discarded in bins in a residential estate in Ang Mo Kio," said an IMDA spokesperson, adding that the authority takes a "serious view" of any incident that impacts the reliability, integrity and security of Singapore's public postal services.
Advertisement[h=3]READ: Postman arrested after Ang Mo Kio resident reports unopened mail found in rubbish bin[/h]Voicing the authority's "grave concerns" over the incident, as well as the "spate of recent service lapses" by national postal agency Singapore Post (SingPost), the spokesperson said that SingPost must comply with its public postal licence requirements and quality of service standards.
"We will take firm action against SingPost for any breaches of these requirements," said the spokesperson. "SingPost must investigate all complaints and feedback raised, and take urgent steps to improve its service standards and restore public confidence in its postal services."
It is an offence for "any officer, employee or agent of a postal licensee to destroy or throw away any postal article or anything contained therein", added the spokesperson.
AdvertisementAdvertisementThe authority's comments came after a postman serving areas in Ang Mo Kio was arrested after a resident said she found unopened mail in a rubbish bin.
Police confirmed that a 29-year-old man has been arrested for theft.
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SINGAPORE: The Info-communications Media Development Authority (IMDA) on Tuesday (Jan 29) said it is investigating the incident of mail which was found discarded in a rubbish bin in Ang Mo Kio.
"We are investigating the incident of postal articles being discarded in bins in a residential estate in Ang Mo Kio," said an IMDA spokesperson, adding that the authority takes a "serious view" of any incident that impacts the reliability, integrity and security of Singapore's public postal services.
Advertisement[h=3]READ: Postman arrested after Ang Mo Kio resident reports unopened mail found in rubbish bin[/h]Voicing the authority's "grave concerns" over the incident, as well as the "spate of recent service lapses" by national postal agency Singapore Post (SingPost), the spokesperson said that SingPost must comply with its public postal licence requirements and quality of service standards.
"We will take firm action against SingPost for any breaches of these requirements," said the spokesperson. "SingPost must investigate all complaints and feedback raised, and take urgent steps to improve its service standards and restore public confidence in its postal services."
It is an offence for "any officer, employee or agent of a postal licensee to destroy or throw away any postal article or anything contained therein", added the spokesperson.
AdvertisementAdvertisementThe authority's comments came after a postman serving areas in Ang Mo Kio was arrested after a resident said she found unopened mail in a rubbish bin.
Police confirmed that a 29-year-old man has been arrested for theft.
Let's block ads! (Why?)
More...